I recently finished reading Thinking in Bets by Annie Duke, and it reinforced something that applies just as much to disability support as it does to poker, investing, medicine, or leadership: The goal isn't to always be right. The goal is to become less wrong over time. That sounds simple, but it's surprisingly difficult. Humans naturally defend their beliefs. Once we invest our identity, reputation, or emotions into an idea, we unconsciously begin searching for evidence that supports it...

Look, on paper, a lot of support work looks the same : shifts get covered, notes get written, rules get followed, participants get their hours. But dig a bit deeper and there's this massive gap between people who are just complying and people who are genuinely committed. Compliance mode is basically fear-driven. "Don't screw up, don't get audited, don't get in trouble." Staff stick to the script, do the bare minimum, cover their back. It's safe, for the worker, anyway. The job gets done, but...

Link to ideas happening aoiround Melbourne At Skilled Carer, we talk a lot about client-centred care. But what if we reimagined what care...